Thursday, June 28, 2012

Rejection of claims: HDFC Life fined

Mumbai: The insurance regulator has imposed a penalty of Rs 1.05 crore on HDFC Standard Life for rejecting death claims within 90-days of the policy despite being told by the regulator not to do so. The regulator has also directed the company to reopen 21 rejected death claims. 

    Besides the fine for rejecting claims, the regulator has also penalized the company Rs 35 lakh for paying unauthorized commissions to group companies, including HDFC, HDFC Bank and HDB. In all, the IRDA has fined the insurer Rs 1.47 crore. 
    The penalties are a result of the on-site inspection carried out by the Insurance Regulatory and Development Authority (IRDA) between 26th July 2010 and 30th July 2010. The regulator had carried a series of inspections which had resulted in large penalties being imposed on other private life insurers as well. 

    HDFC Standard Life had introduced a Home Loan Protection policy in 2003 which was lodged with the regulator under the 'file and use' system. IRDA while clearing the proposal had asked the insurance company to withdraw all exclusions except the exclusion for suicide. However, the company went on to sell the scheme with the 90-day exclusion and rejected 21 claims where the borrower died within the 90-day period.

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